Refund & Returns Policy 

Effective Date: February 16, 2026

1. All sales are final unless stated otherwise
Because most orders are B2B and may be sourced or produced specifically for the Customer, all sales are final unless this policy states otherwise.

2. Defective or incorrect items
If you receive defective items or items that materially differ from the invoice description, you must notify us within 7 days of delivery. Provide photos/video and the invoice number. We will evaluate the claim and may, at our option:

• Replace the item(s), or

• Issue a credit, or

• Issue a refund for the affected item(s) only.

3. Shipping damage
For shipping damage, you must notify us within 48 hours of delivery and keep all packaging for carrier inspection. Claims may depend on carrier confirmation.

4. Special orders and custom packaging
Orders involving custom labels, branding, or special sourcing are non-cancellable and non-refundable once production or procurement begins.

5. Processing time
Approved refunds (if applicable) are processed back to the original payment method when possible. Processing times vary by bank/payment method.

Contact:
Email: info@wltglobalsourcing.com
Phone: +17867211135